What should I do if I have received a damaged or defective product? Eleanor 24 March 2023 14:39 Updated If you receive a damaged or defective item, we invite you to contact our customer service BEFORE returning the goods. For a purchase made in-store, we invite you to contact the shop directly. Related articles Return Policy I bought a defective item at a Billabong / Multi-Brand Name Store, can I sent it back to you? Can I get stickers? I haven’t received my refund, what should I do? How do I return as a member of our loyalty program?