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  2. Delivery Information
  3. Delivery Follow-Up

Delivery Follow-Up

  • Difficulties contacting customer service
  • My order is still in preparation, what does it mean?
  • How can I track the delivery of my order?
  • What should I do if I have a problem with the delivery of my order?
  • I still haven’t received my order. What should I do?
  • Part of my order is missing, is this normal?
  • What should I do if I am not present for the delivery of my order?
  • How can I change my delivery address?
  • Can my delivery address be different from my billing address?
  • My parcel has been damaged, what should I do?
  • What should I do if the contents of my parcel have been damaged?
  • The parcel tracking shows that my order has been returned to sender. Can my order be delivered again?
  • The parcel tracking shows that my order has been returned to sender. What now happens to my order?
  • Can someone else collect my parcel from a pick up point?
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