You have 30 days, from the date of receipt, to return your order (excluding gift cards). Orders can only be returned if purchased online directly from www.billabong.com and must be delivered.
To be eligible for a refund, the item(s) must be returned in its original packaging along with all instructions for use, accessories, and original barcodes and labels. In the case of an item that is damaged, worn or returned without its original packaging, Billabong reserves the right to refuse to refund any items that do not meet these conditions.
We do not offer online exchanges. Please return the goods and place a new order.
Please follow the instructions below to register your return and create your return label. Please do not send your return without a return label as this will delay the processing of your return.
It is not possible to request a return from the mobile application. If you wish to make a return and receive a return label, you must log in to the website from a computer or your telephone and follow the instructions below.
For orders placed as a member of our loyalty program, please follow the instructions below to register your return and create your prepaid return label. Members who make a return without using our prepaid return label, will not be reimbursed for any costs incurred.
How do I return as a member of our loyalty program?
If you live on the Isle of Wight, the Isle of Man or in Northern Ireland, please contact our Customer Service Team to help you create your pre-paid return shipping label.
For orders placed as a guest, please follow the guest return instructions below to register your return and create your return label. Please note returns are at your expense.
How do I return as a guest customer?
If you joined our loyalty program after making your purchase, you will be responsible for the return shipping costs. Please return as a guest.
Multiple orders must be returned separately. Please ensure your order is returned with the correct return label otherwise the refund process may be delayed.
In the case of a return, any discount and voucher (value of the reward voucher) expire. Only the amount paid for the article will be refunded, not the savings from the reward voucher.
If you receive a faulty or wrong item, please contact our customer service team and await instructions on how to return it, otherwise, we will not be responsible for the return costs.