My order is still in preparation, what does it mean? Eleanor 23 February 2023 12:07 Updated Preparation times are 2 working days, except orders placed with express delivery before 10 am (Monday to Friday) are processed the same day. You will receive a confirmation email with a tracking number once the order is dispatched. Related articles I still haven’t received my order. What should I do? Delivery Information What should I do if I have a problem with the delivery of my order? Return Policy Part of my order is missing, is this normal?