If you placed your order using your account:
- Check that your email address is correct when connecting to My account. If that's not the case, please correct it (see How to change my personal details).
- Check that your confirmation email hasn’t gone to your spam or junk mail folders.
- You can also check that your order has been placed correctly in ‘My account/My orders.
If you placed your order as a guest:
- Check that your confirmation email hasn’t gone to your spam or junk mail folders.
If you have any questions, please contact our Customer Service via our contact form or by telephone at:
+352 2786 34 39
Our opening hours are as follows (excluding French bank holidays):
From Monday to Thursday : 9:00am - 12:30pm / 1:30pm - 5:30 pm CET
Friday : 9:00am - 12:30pm / 1:30 pm - 3:45 pm CET