If you have any trouble placing an order with Clearpay, it could be due to one of the following reasons:
- Clearpay may have rejected your application to pay on account. We'd recommend choosing another type of payment or placing an order for a smaller amount.
- Clearpay may not have been able to check your details using the billing address that you've provided. You'll need to make sure that your billing address is the same address that your bank/credit cards are registered to.
- You may have outstanding payments on previous Clearpay statements. Once these are paid off, try Clearpay again.
- If you've recently paid off outstanding statements, please allow 24 hours before trying to pay through Clearpay again.
- You may have missed a required field at the checkout, such as filling in your Date of Birth. If you haven't used Clearpay before and you're shipping to a different address than your billing address, the payment may be declined.