The size or colour of the item I have received doesn’t match the item I ordered, what should I do? Eleanor 24 March 2023 10:39 Updated In order to respond to your query, please email Customer Service via the contact form. We will get back to you as soon as possible to offer the right solution for your claim. Related articles Return Policy What should I do if I receive a product other than what I have ordered? Part of my order is missing, is this normal? Can I exchange an item? How do I choose the right size?