If the shopkeeper advises you that your parcel has not been delivered to the pick up point, even though you have received a delivery notification and you are within the 7 days collection period, please contact our Customer Service via our contact form or by telephone on:
+352 2786 34 39 (LU)
From Monday to Thursday : 9:00 am - 12:30 pm & 1:30 pm - 5:30 pm CET
Friday : 9:00 am - 12:30 pm & 1:30 pm - 3:45 pm CET