RETURN ITEMS TO OUR WAREHOUSE
You can return your items directly to our warehouse by postal service.
Please follow the return instructions below:
Please note that once you have confirmed your chosen return method, it will not be possible to change it in step 3. If you wish to change it, the option to do this will only be available in Step 1 or Step 2, in which case please select the "modify your return" option before clicking on "Confirm and Continue".
Multiple orders must be returned separately. Please ensure your order is returned with the correct return label otherwise the refund process may be delayed.
Place the item(s) you wish to return, preferably in the original packaging, then pack and seal your parcel securely. If you no longer have the original packaging, wrap the item(s) in a sturdy package of an appropriate size to protect the contents.
Please check that each item reference matches what is written on the packaging, otherwise this could delay the processing of your return.
- Stick the return label you have just printed out on the outside of your parcel.
- Your parcel is ready to send.
Our return address is:
Boardriders c/o Bleckmann
Vulcan, Magna Park North
Once the return package has been received at our warehouse, it can take up to 10 working days* for your return to be processed by our logistics teams.
Upon receipt of your package in our warehouse and after confirmation of the condition of the returned item(s), we will proceed to refund the amount invoiced according to your initial payment method as soon as possible: this may take up to 3 working days* of processing time depending on the issuing bank.
*excluding weekends and UK bank holidays
You will receive a confirmation email when the refund is issued.
We advise you to keep your proof of postage until it is refunded.