My order is still in preparation, what does it mean? Eleanor 05 November 2021 13:58 Updated Preparation times are 2 working days, except orders placed with express delivery before 10 am (Monday to Friday) are processed the same day. You will receive a confirmation email with a tracking number once the order is dispatched. Related articles I still haven’t received my order. What should I do? Shipping Rates and Timelines How can I track the delivery of my order? Has my order been placed? I didn’t receive notification that my parcel had arrived at the pick up point. Why?