Returns, Repairs and Warranty

Online return

• Return Policy
• How do I return as a member of our loyalty program?
• How do I return as a guest customer?
• I am having issues generating my return label, what should I do?
• When will I get my refund?
• I haven’t received my refund, what should I do?

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Repairs & Warranty

• Wetsuit Warranty Policy
• How do I submit a wetsuit warranty claim?
• How do I check the status of my wetsuit warranty claim?
• What should I do if I have received a damaged or defective product?
• I bought a defective item at a Billabong / Multi-Brand Name Store, can I sent it back to you?