How do I collect my parcel from the pick up point? Eleanor 23 February 2023 13:25 Updated After having presented a piece of identity to the shopkeeper, you will be asked to sign for your parcel. Related articles I haven’t received a confirmation email for my order What should I do if I have received a damaged or defective product? Return Policy My parcel has been damaged, what should I do? I still haven’t received my order. What should I do?